Privacy Policy

Repairing Expert (“Repairing Expert”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use www.repairingexpert.com (the “Website”), contact us, request a quotation, book an appliance repair service, communicate with our team through phone or WhatsApp, subscribe to our updates, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices and rights available to you.

By using our Website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent, we will obtain consent in the manner prescribed by law.

1. About Repairing Expert

Repairing Expert provides home-appliance repair, maintenance and related services, including refrigerator/fridge repair, washing machine repair, microwave repair, dishwasher repair, installation, preventive maintenance and annual maintenance services.

Our Website allows visitors to learn about our services, submit service enquiries, request quotations, contact our team and subscribe to communications.

Business Name: Repairing Expert
Service Area: Gurugram & Faridabad
Phone: +91 98704 91567
Privacy Contact Email: repairingexpert3@gmail.com

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

2.1 Information You Provide Directly

When you request a quote, contact us, book a service or otherwise communicate with us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Service address
• Preferred appointment date or time
• Appliance type
• Appliance brand and model, where provided
• Description of the appliance problem
• Photos, videos or documents you voluntarily send to us
• Details of previous service requests
• Billing and payment-related information where necessary
• Any other information you voluntarily provide in your enquiry or communication

Please provide accurate information. In particular, an incorrect address or contact number may prevent us from properly scheduling or completing a service visit.

2.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, depending on the Website configuration and technologies we use. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Date and time of visits
• Referring website or page
• General Website usage information
• Cookies and similar technologies

This information is generally used for security, analytics, troubleshooting, performance monitoring and improving the Website.

2.3 Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, local storage or similar technologies.

Cookies may be used to:

• Keep the Website functioning properly
• Remember preferences
• Understand how visitors use the Website
• Measure Website performance
• Improve our services and user experience
• Support marketing or advertising activities, where applicable

You can generally control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If we introduce non-essential cookies or tracking technologies that require consent under applicable law, we will provide an appropriate consent mechanism.

3. How We Use Your Information

We may process your information for legitimate business and service-related purposes, including:

1. Responding to enquiries and requests.
2. Providing quotations and estimates.
3. Scheduling technician visits.
4. Providing appliance repair, maintenance, installation or related services.
5. Communicating with you regarding appointments and service requests.
6. Confirming service details and contacting you about issues affecting your appointment.
7. Processing payments and maintaining transaction records.
8. Providing service warranties or handling warranty-related requests.
9. Maintaining customer and service records.
10. Improving our services, Website and customer experience.
11. Detecting, preventing and investigating fraud, abuse, security incidents or unlawful activity.
12. Protecting our legal rights and property.
13. Complying with applicable laws, regulations, court orders and governmental requirements.
14. Sending promotional communications where permitted by law and, where required, after obtaining your consent.
15. Conducting internal analytics, reporting and business administration.
16. Managing customer complaints, feedback and support requests.

We will not use personal information for purposes materially unrelated to the purpose for which it was collected unless permitted or required by applicable law.

4. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information where:

• You have provided valid consent;
• Processing is necessary to provide a service you have requested;
• Processing is necessary to respond to your enquiry or take steps at your request;
• Processing is necessary to comply with a legal obligation;
• Processing is necessary for legitimate business purposes, where recognized by applicable law;
• Processing is necessary to protect rights, safety, security or property; or
• Another lawful basis permits the processing.

Where consent is relied upon, you may withdraw consent subject to applicable legal requirements and limitations. Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.

5. Service Communications

When you submit a service enquiry or request a repair, we may contact you by telephone, SMS, WhatsApp, email or other communication method you have provided.

These communications may relate to:

• Appointment confirmation
• Technician arrival or scheduling
• Service estimates
• Repair status
• Spare parts
• Warranty matters
• Payment or invoice information
• Customer support
• Changes or cancellations

Some service-related communications are necessary to provide the service and may continue even if you opt out of promotional communications.

6. Promotional Communications

Where permitted by applicable law, we may send information about:

• New services
• Maintenance plans
• AMC services
• Special offers
• Discounts
• Seasonal promotions
• Website content
• Other Repairing Expert updates

You can request that we stop sending promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us using the details provided below.

Opting out of promotional communications will not prevent essential service-related communications.

7. How We Share Personal Information

We do not intend to sell your personal information as a standalone commercial asset.

We may share information where reasonably necessary with:

7.1 Technicians and Service Personnel

Information necessary to complete your requested service may be provided to technicians or service personnel, such as your name, contact information, service address, appliance details and reported issue.

7.2 Service Providers

We may use third-party providers for services such as:

• Website hosting
• Website maintenance
• Analytics
• Communication services
• Email delivery
• SMS/WhatsApp communication
• Payment processing
• Customer support
• Scheduling
• Data storage
• Security and fraud prevention

Such providers may process information only to the extent reasonably necessary for the services they provide to us.

7.3 Legal and Regulatory Authorities

We may disclose information where required or permitted by law, including in response to:

• Court orders
• Legal processes
• Government requests
• Regulatory requirements
• Law-enforcement requests
• Investigations involving suspected fraud or unlawful activity

7.4 Business Transfers

If Repairing Expert is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. Payment Information

If you make a payment through a third-party payment provider, your payment may be processed directly by that provider.

We may receive limited payment information necessary to confirm a transaction, such as payment status, transaction reference, amount and date.

We do not intend to store complete payment-card details on our own systems unless expressly stated and appropriately secured.

You should review the applicable privacy terms of any third-party payment provider you use.

9. WhatsApp and Other Third-Party Communications

If you choose to contact Repairing Expert through WhatsApp or another third-party communication platform, information exchanged through that platform may also be subject to the platform’s own privacy policy and terms.

We are not responsible for the independent privacy practices, security measures or policies of third-party communication platforms.

10. Third-Party Websites and Services

Our Website may contain links or integrations leading to third-party websites, platforms or services.

A third-party website operates independently from Repairing Expert. Clicking an external link may cause you to leave our Website.

We encourage you to review the privacy policy and terms of any third-party website before providing personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and documenting services;
• Maintaining business and financial records;
• Handling warranties and customer complaints;
• Resolving disputes;
• Preventing fraud and abuse;
• Complying with legal, tax, accounting or regulatory obligations; and
• Establishing, exercising or defending legal claims.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law and our internal retention practices.

The exact retention period may vary depending on the type of information and the purpose for which it was collected.

12. Data Security

We take reasonable technical, organizational and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss or destruction.

However, no Internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary Website forms, email or messaging platforms unless specifically requested through an appropriate secure channel.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about personal data processed by us;
• Requesting correction of inaccurate or incomplete information;
• Requesting deletion or erasure where legally available;
• Withdrawing consent where processing is based on consent;
• Requesting information about how your data is being used;
• Requesting information about certain third parties with whom your information has been shared, where required by law;
• Opting out of certain promotional communications; and
• Making a complaint regarding our handling of your personal information.

The availability and scope of these rights depend on applicable law and the circumstances of the processing.

To exercise a right, contact us using the privacy contact details provided below. We may need to verify your identity before completing a request.

14. Withdrawal of Consent

Where we process your personal information on the basis of consent, you may withdraw that consent by contacting us.

Withdrawal of consent may affect our ability to provide certain services or features where the relevant information is necessary for those services.

We will explain any material consequences where reasonably practicable.

15. Children’s Privacy

Our Website and services are intended primarily for adults.

We do not knowingly request personal information from children except where permitted and handled in accordance with applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

16. Accuracy of Information

You are responsible for ensuring that information you provide to us is accurate, complete and up to date.

If your contact details, service address or other relevant information changes, please notify us so that we can maintain accurate service records.

17. International Data Transfers

Some third-party service providers used by us may process or store information outside the location where you reside.

Where personal information is transferred across jurisdictions, we will take steps required by applicable law regarding such transfers.

18. Data Breaches and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, remediate and notify relevant parties or authorities as required.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services;
• Changes to Website functionality;
• Changes in technology;
• Changes in our data practices; or
• Changes in applicable law or regulatory requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy to the extent permitted by law.

20. Contact Us

For privacy questions, requests, complaints or concerns, contact:

Repairing Expert

Email: repairingexpert3@gmail.com
Phone: +91 98704 91567

When submitting a privacy request, please clearly state the nature of your request and provide sufficient information for us to identify the relevant account, enquiry or service record.

21. Governing Privacy Requirements

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations concerning privacy and personal-data protection, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made thereunder, as and when applicable to our processing activities.

Where another mandatory privacy or data-protection law applies to a particular individual or processing activity, the applicable law will prevail to the extent of any inconsistency.