Terms and Conditions

Welcome to Repairing Expert.

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of www.repairingexpert.com (the “Website”) and your purchase or use of repair, maintenance, installation, inspection and related services provided by Repairing Expert (“Repairing Expert”, “we”, “us”, or “our”).

By accessing the Website, submitting an enquiry, requesting a quotation, booking an appointment, communicating with us regarding a service, or accepting a service from us, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website or our services.

1. About Our Services

Repairing Expert provides home-appliance repair and related services, which may include:

Refrigerator/fridge repair
Washing machine repair
Microwave repair
Dishwasher repair
Appliance installation
Preventive maintenance
Annual maintenance contracts (AMC)
Inspection and diagnosis
Spare-parts replacement
Other appliance-related services offered by us from time to time

Services may be provided at the customer’s premises where available and appropriate.

Our current Website describes doorstep appliance repair services in Gurugram and Faridabad. Service availability may vary by locality, appliance, technician availability and other operational considerations.

2. Service Requests and Booking

You may request a service through our Website, telephone, WhatsApp or another communication channel made available by us.

Submitting a request does not automatically guarantee an appointment until the appointment is confirmed by Repairing Expert.

When making a booking, you may be required to provide:

Your name;
Mobile number;
Email address;
Service address;
Appliance information;
Description of the issue; and
Preferred service timing.

You are responsible for providing accurate information.

We may contact you to confirm or clarify the booking before assigning a technician.

3. Appointment Timing

We will make reasonable efforts to attend at the agreed or communicated time.

However, arrival times may be affected by:

Traffic;
Weather;
Technician availability;
Previous appointments;
Appliance or service complexity;
Availability of spare parts;
Access restrictions;
Emergency service requests; or
Other circumstances beyond our reasonable control.

Any time provided for a visit should therefore be treated as an estimated appointment window unless expressly confirmed as a fixed appointment.

4. Inspection and Diagnosis

A technician may inspect the appliance before providing a final repair recommendation or price.

The initial information provided through a phone call, WhatsApp message, website form or other communication may not be sufficient to determine the exact cause of a fault.

A final diagnosis may require physical inspection.

Where applicable, we will communicate the estimated repair cost before undertaking chargeable repair work.

5. Estimates and Pricing

Repair prices may depend on:

Appliance type;
Brand and model;
Nature of the fault;
Labour required;
Parts required;
Accessibility of the appliance;
Additional services requested; and
Other factors identified during inspection.

Any quotation or estimate provided before physical inspection may be subject to change if the actual condition of the appliance differs materially from the information initially provided.

Where additional work or parts are required beyond an approved estimate, we may seek your approval before proceeding.

6. No Hidden Charges

We aim to provide clear and transparent pricing.

However, charges may arise where you request additional services, where additional faults are discovered, where replacement parts are required, or where circumstances differ from those described when the appointment was booked.

Any material additional charge should be communicated before the additional work is undertaken, except where immediate action is reasonably necessary and permitted by applicable law.

7. Customer Approval

Before chargeable repair work is undertaken, the customer may be required to approve the quoted or estimated charges.

Approval may be provided verbally, electronically, through WhatsApp, by message, through a booking system or by another reasonable method.

Once repair work has been approved and commenced, cancellation or reversal may be subject to the applicable cancellation, labour, inspection and parts policies.

8. Spare Parts

Where a replacement part is required, we may use a suitable replacement part compatible with the appliance.

Part availability may vary by appliance model, brand, age and market availability.

If a required part is unavailable, discontinued or subject to extended procurement time, completion of the repair may be delayed.

Where appropriate, we may offer an alternative repair option or advise that replacement of the appliance may be more economical.

9. Parts Warranty

Any warranty applicable to replacement parts will depend on the part supplied and the warranty terms communicated at the time of service.

Warranty coverage may exclude:

Physical damage;
Misuse;
Unauthorized modification;
Electrical surges or unstable power supply;
Water or liquid damage;
Pest or rodent damage;
External damage;
Normal wear and tear;
Further faults unrelated to the repaired issue; or
Failure to follow reasonable operating or maintenance instructions.

The specific warranty period and exclusions applicable to a repair should be confirmed on the invoice, service receipt or written warranty provided to you.

10. Service Warranty

Where Repairing Expert provides a service warranty, the applicable warranty period and scope may vary depending on:

The appliance;
Type of repair;
Parts replaced;
Nature of the original fault; and
Terms communicated at the time of service.

A service warranty generally covers recurrence of the same repaired fault during the stated warranty period and does not automatically cover unrelated faults.

Customers seeking warranty service may be required to provide the original invoice, service receipt or booking details.

11. Warranty Exclusions

Unless otherwise expressly stated in writing, a repair or service warranty may not cover:

New or unrelated faults.
Damage caused by misuse or negligence.
Damage caused by unauthorized repairs or modifications.
Damage caused by voltage fluctuation, electrical surge or power failure.
Damage caused by water leakage, flooding or external environmental conditions.
Physical damage occurring after the service.
Consumable components or normal wear-and-tear items.
Problems caused by accessories or external components.
Appliances moved or altered after our service where that affects the repaired condition.
Failure caused by incorrect installation by another person.
Commercial or industrial use unless specifically covered.
Any condition expressly excluded in the service invoice or warranty document.

The actual warranty terms supplied with a particular service will prevail where they provide more specific conditions.

12. Appliance Condition and Pre-Existing Damage

The customer should disclose known problems or damage before service where reasonably possible.

We are not responsible for unrelated pre-existing defects that were not caused by our service.

If an appliance is already significantly damaged, unsafe, corroded, unstable or otherwise unsuitable for repair, the technician may decline to perform the work or recommend replacement.

13. Safe Access to the Appliance

The customer must provide safe and reasonable access to the appliance.

The appliance and surrounding area should be reasonably accessible and free from hazards.

Where necessary, customers should:

Remove personal items from the work area;
Provide access to the appliance;
Ensure reasonable lighting and working space;
Keep children and pets away from the work area; and
Inform the technician about known hazards.

We may refuse or postpone work where the working environment presents an unreasonable safety risk.

14. Electrical, Gas, Water and Other Hazards

Appliances may involve electricity, gas, water, heat, moving mechanical parts or other hazards.

Customers must inform the technician of any known safety issue, unusual smell, electrical fault, leakage, structural problem or other hazard.

Where an appliance or installation is unsafe to work on, we may stop or decline the service.

Nothing in these Terms requires a technician to perform work that they reasonably believe presents an unacceptable safety risk.

15. Customer Responsibilities

You agree to:

Provide accurate contact and service information;
Ensure someone authorized to approve the work is available where required;
Provide safe access to the appliance;
Follow reasonable instructions provided by the technician;
Obtain necessary permission from a landlord, property owner, housing society or other authority where applicable;
Pay approved charges when due;
Not intentionally interfere with the technician’s work; and
Inform us promptly about any issue concerning the completed service.

16. Property Access

Where service is performed at a residential or commercial property, you represent that you have permission to request the service and allow the technician to access the relevant appliance.

If special permission, security clearance, parking authorization or building access is required, the customer is responsible for arranging it unless otherwise agreed.

Delays caused by failure to arrange access may affect the appointment.

17. Customer Property

Technicians will take reasonable care while working at the service location.

Customers should remove fragile, valuable or unrelated personal items from the immediate work area before the appointment.

Where an appliance must be moved, disconnected or repositioned, we may require appropriate assistance or may decline to move exceptionally heavy, inaccessible or hazardous equipment.

18. Cancellation and Rescheduling

Customers may request cancellation or rescheduling by contacting us as soon as reasonably possible.

We may apply reasonable inspection, visit, labour or other charges where:

A technician has already travelled to the location;
The appointment was cancelled after the technician was dispatched;
The customer was unavailable;
Access to the appliance was not provided;
The customer cancelled after work had begun; or
Special parts or services had already been arranged.

Any cancellation charge applicable to a particular service will be communicated where reasonably practicable.

19. No-Show Appointments

If no authorized person is available at the agreed service location, or the technician cannot reasonably access the appliance, the appointment may be treated as a no-show or unsuccessful visit.

A new appointment may require rescheduling and may be subject to an applicable visit or cancellation charge.

20. Payment

Payment must be made using an accepted payment method communicated by Repairing Expert.

Unless otherwise agreed:

Charges become payable when the relevant service is completed;
Approved additional work or parts may increase the final amount;
Customers should retain their invoice or payment confirmation;
Taxes, if applicable, may be added to the stated price.

Failure to pay an undisputed amount may result in suspension of further services.

21. Taxes and Government Charges

Prices may be subject to applicable taxes, duties, levies or other government charges.

Where applicable, such amounts may be shown separately on the invoice.

22. Installation Services

Where we provide installation services, the scope of installation will depend on the service ordered.

Unless expressly included, installation charges may not cover:

Major electrical work;
Major plumbing work;
Civil construction;
Wall cutting or structural modification;
Special brackets or mounting hardware;
Extended piping or wiring;
Additional drainage arrangements;
Modification of existing infrastructure; or
Other work outside the agreed installation scope.

Any additional work should be agreed separately.

23. Repair vs. Replacement

A technician may advise that replacing an appliance is more economical than repairing it.

Any such recommendation is advisory.

The customer remains responsible for deciding whether to repair or replace the appliance.

24. Third-Party Brands

Repairing Expert may service appliances manufactured by various brands.

Unless expressly stated in writing, Repairing Expert is not the manufacturer of those appliances and is not an authorized representative of a particular brand merely because we service that brand.

All trademarks and brand names belong to their respective owners.

25. Manufacturer Warranty

Our independent repair service does not automatically extend, replace or preserve a manufacturer’s warranty.

Customers should check the applicable manufacturer’s warranty terms before authorizing third-party repair.

Where a manufacturer warranty is relevant, the customer should confirm whether using an independent service provider may affect that warranty.

26. Website Information

We make reasonable efforts to keep information on the Website accurate and useful.

However, Website content may contain:

General service descriptions;
Approximate information;
Pricing information that may change;
Availability information;
Images for illustrative purposes;
Customer reviews or testimonials; and
Blog or educational content.

Website information does not necessarily constitute a binding quotation unless expressly identified as such.

27. Blog and Educational Content

Articles, maintenance tips, troubleshooting information and other content published on the Website are provided for general informational purposes.

Such content should not be treated as a substitute for professional inspection, diagnosis or safety advice.

Do not attempt potentially dangerous electrical, gas, mechanical or other repairs solely on the basis of Website content.

28. User Submissions

If you submit information, images, videos, reviews, comments or other material to us, you represent that:

You have the right to provide that material;
The material does not unlawfully infringe another person’s rights;
The material does not contain unlawful or malicious content; and
Providing the material does not violate any agreement or legal obligation applicable to you.

You grant us permission to use such material as reasonably necessary to provide the requested service and, where separately authorized or legally permitted, to improve or promote our services.

We will handle personal information in accordance with our Privacy Policy.

29. Prohibited Website Use

You must not use the Website to:

Violate any applicable law;
Submit false or misleading information;
Attempt unauthorized access to Website systems;
Introduce malware, viruses or harmful code;
Interfere with Website operation;
Scrape or copy Website content for unauthorized commercial use;
Impersonate another person or business;
Attempt to obtain another user’s information;
Abuse our contact or booking systems; or
Use the Website for fraudulent or malicious purposes.

30. Intellectual Property

Unless otherwise stated, Website content including text, logos, graphics, photographs, designs, layouts, service descriptions, branding and other materials is owned by or licensed to Repairing Expert and may be protected by applicable intellectual-property laws.

You may access the Website for personal and legitimate service-related purposes.

You may not reproduce, republish, modify, distribute, sell or commercially exploit Website content without prior written permission, except where permitted by law.

31. Third-Party Links

The Website may contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily mean that Repairing Expert endorses those websites.

We are not responsible for the content, availability, privacy practices or terms of third-party websites.

32. Service Availability

We do not guarantee that every service will be available in every location or for every appliance.

Service availability may depend on:

Customer location;
Technician availability;
Appliance type;
Appliance brand/model;
Availability of spare parts;
Safety considerations; and
Other operational factors.

We may decline a service request where we reasonably determine that the requested work is outside our service capability or presents an unreasonable risk.

33. Limitation of Liability

To the maximum extent permitted by applicable law, Repairing Expert will not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from the use of the Website or services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Where liability may legally be limited, our liability will be limited to the amount reasonably attributable to the relevant service, except where applicable law requires otherwise.

34. No Guarantee of Uninterrupted Website Availability

We do not guarantee that the Website will always be available, error-free, uninterrupted or free of viruses or other harmful components.

The Website may occasionally be unavailable due to:

Maintenance;
Updates;
Hosting problems;
Internet or telecommunications failures;
Cybersecurity incidents;
Technical errors; or
Events beyond our reasonable control.

35. Force Majeure

We will not be responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including:

Natural disasters;
Severe weather;
Fire;
Flood;
Epidemics or pandemics;
Government restrictions;
Civil disturbance;
Strikes;
Transportation disruption;
Power or telecommunications failure;
Cyber incidents;
Shortages of parts or materials; or
Other events that could not reasonably be prevented or controlled.

We will make reasonable efforts to resume services when circumstances permit.

36. Complaints and Service Issues

If you believe a service was not completed properly or you experience a problem after service, contact us promptly.

Please provide:

Customer name;
Service address;
Invoice or booking details;
Date of service;
Description of the issue; and
Relevant photographs or other evidence where available.

We will review the matter and, where appropriate, arrange an inspection or warranty visit.

37. Dispute Resolution

We encourage customers to contact us first so that we can attempt to resolve any complaint or dispute amicably.

Where a dispute cannot be resolved through customer support, the parties may explore mediation, arbitration or another dispute-resolution process where mutually agreed or required by applicable law.

Nothing in these Terms removes any mandatory legal rights or remedies available to a consumer under applicable law.

38. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India, subject to applicable consumer-protection and other mandatory laws.

Subject to mandatory legal rights and jurisdictional requirements, disputes relating to these Terms or our services shall be subject to the courts having appropriate jurisdiction over Faridabad & Gurugram.

39. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or waive any statutory consumer right or remedy that cannot legally be excluded.

If any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

40. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

Our services;
Pricing or operational practices;
Website functionality;
Legal requirements; or
Business policies.

The revised Terms will be published on the Website with an updated “Last Updated” date.

Your continued use of the Website after the revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

41. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in effect.

42. No Waiver

Failure by Repairing Expert to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.

43. Entire Agreement

These Terms, together with the Privacy Policy, applicable service quotation, invoice, warranty terms and any other written terms expressly incorporated into a particular service transaction, constitute the applicable agreement between you and Repairing Expert concerning the relevant Website use or service.

If a specific written quotation, invoice or warranty document contains terms that expressly apply to a particular service and conflict with these general Terms, the specific service terms will generally govern that service to the extent of the conflict.

44. Contact Information

For questions, complaints, service-related matters or questions concerning these Terms, please contact:

Repairing Expert

Email: repairingexpert3@gmail.com
Service Area: Gurugram & Faridabad
Phone: +91 98704 91567

45. Acceptance

By accessing the Website, submitting a service enquiry, booking a service or accepting services from Repairing Expert, you acknowledge that you have had an opportunity to read these Terms and agree to be bound by them to the extent permitted by applicable law.